What your container status means

To ensure we have the most up-to-date information about your containers, we consolidate and normalize data from multiple sources. Here are all of the container statuses you might see when using our tracking service, in the order which they would change on your dashboard.

Pending

When you first upload your containers, you may see a "pending" status while the platform is conducting a search. When information is found about your containers, it will automatically be updated with the current status. To get a faster search result when you add containers to your dashboard, upload a CSV file with your container numbers and shipping line, or use our APIs.

In Review

When a container has an "in review" status, that means an initial search has returned conflicting or missing information. Our operations team will work to resolve the issue and may reach out to you for additional information. Once the issue is resolved, the container status will be automatically updated on your dashboard, and our system will continue to track and update the container through its departure from the terminal. See the response time for in review containers. 

Out Of Network

An "out of network" status means the container's destination is not within our coverage area. Here's a list of the terminals we currently cover. We may also mark your container out of network if none of our sources are providing details for the container's journey, even if it is in our coverage area. If you see an Out of Network status for a container that should be within our coverage area, please reach out to support@cruxsystems.com so we can review the data. 

En Route

Your container is on its way! The status for your container will be updated when more information becomes available. Sometimes, things like transshipments prevent us from assigning an in-network port call right away. If you see the "en route" status, it means our team is aware of your container transshipping to a terminal we service but the information is not available to us just yet. In other words, we know it's coming but we don't have a definitive ETA, terminal, or vessel name for the port of discharge. Once we know all three of those values, we will be able to update your container.

Not Manifested 

A container can have the status of "not manifested" if the destination terminal has not yet received the manifest from the shipping line. Typically this status will update automatically when the ETA is less than 4 days away, but occasionally containers get stuck and our operations team has to manually update them. Feel free to send an email to support@cruxsystems.com if you're seeing this status within a day or two of the expected arrival date.

On Ship

An "on ship" status means the container is on a vessel heading to the port of discharge. You may see a this status if the container is at the terminal, but is still on a vessel and waiting to be unloaded. Note that we do not have a "discharged" status, so once the container is unloaded from the vessel the status will change to Available or Not Available depending on holds we've received details about.

Not Available

This status means the container has not been cleared to leave the terminal. There are many reasons a container may be prevented from leaving the terminal, including a variety of terminal, customs, and line holds. To learn more about holds, see our post on container holds and what they mean for your cargo.

Available

An "available" status means the container is available to leave the terminal. This could mean the container is available for pick up and delivery to the consignee, or that the container is available for delivery to an off-site facility for a required exam. The available status simply means the container has no clearance issues preventing its departure from the terminal.

Departed

If your container has a "departed" status, that means your container has departed the terminal.

Empty Returned

Your container will be marked "empty returned" when it has been returned to the terminal as an empty container. Not all lines provide this information, so you may not see this status for every container on your dashboard. Learn more about the empty return status.