Your container is very early in its journey and additional information may not be available yet.
Your container has missing or conflicting information.
Your container is out of our coverage network.
To get a faster search result when you add containers to your dashboard, upload a CSV file with your container numbers and shipping line, or use our APIs.
The operations team is online Monday through Friday, from 9am to 5pm PST. The priority for reviewing containers and other support tickets is based on your plan subscription.
- Enterprise plans: first response within four hours
- Business plans: first response within one business day
- Starter and Team plans: first response within two business days
- Basic (free) plans: we will respond as quickly as possible, dependent on volume